Last updated: 09/03/2026
At LUNEVA we respect your privacy and are committed to protecting the personal information you give us when using our online store.
This Privacy Policy explains what information we may collect, what we use it for, and how we protect it.
1. Information we collect
When you make a purchase or interact with our store, we may collect information such as:
- First and last name.
- Delivery address.
- Billing address, where applicable.
- Phone number.
- Email address.
- Information relating to your orders.
- Information needed to process payments.
We may also collect technical information relating to your browsing, such as IP address, device type, browser and certain interactions with our website.
2. What do we use your information for?
We use the information we collect to:
- Process and manage your orders.
- Arrange delivery of products.
- Send you information relating to your purchase.
- Respond to enquiries and customer service requests.
- Handle returns, refunds and warranties.
- Detect and prevent fraudulent activity.
- Improve our store, products and user experience.
- Send you marketing communications where appropriate and where you have given your consent, when consent is required.
3. Payment information
Payments may be processed through third-party payment service providers.
LUNEVA does not need to store your full card details directly when processing is carried out through these providers.
Payment information is also subject to the privacy and security policies of the provider used.
4. Suppliers and partners
We may share certain necessary information with third parties who help us operate our store, for example:
- Product suppliers.
- Shipping and logistics companies.
- Payment processing platforms.
- Technology providers.
- Customer service providers.
- Analytics and marketing tools, where applicable.
We will only share the information needed to fulfil the relevant purpose and in accordance with applicable law.
5. Cookies
Our site may use cookies and similar technologies to enable certain functions, analyze how the store performs and improve the browsing experience.
For more information, see our Cookies Policy.
6. Marketing communications
If you agree to receive marketing communications, we may send you information about:
- Products.
- Promotions.
- Special offers.
- LUNEVA news.
You can ask to stop receiving marketing communications by following the instructions included in each message or by contacting us directly.
7. Protecting your information
We apply reasonable measures designed to protect personal information against unauthorized access, use, modification or disclosure.
However, no system of electronic transmission or storage can guarantee absolute security.
8. Data retention
We will keep personal information for as long as necessary to fulfil the purposes described in this policy, manage our commercial relationship and comply with the relevant legal obligations.
9. Your rights
Depending on applicable law, you may have rights relating to your personal data, including requesting information about how your data is processed, accessing it, requesting its correction or exercising other legally recognized rights.
To make a request, you can write to us at:
Email: ketechebeautycare@gmail.com
10. Children's privacy
Our store is not specifically aimed at minors.
We do not knowingly collect personal information from minors where applicable law requires authorization to do so.
11. Changes to this policy
We may update this Privacy Policy where necessary.
The version in force will be available on our website and will show the date it was last updated.
12. Contact
If you have questions about this Privacy Policy or about how your personal data is processed, you can contact us:
LUNEVA
Email: ketechebeautycare@gmail.com
Address: Urb. Balcones de Umapalca Mz. E-05 Lote 03, Arequipa, Peru